Training programs
Everybody sells
A one day workshop that gives all employees the tools to sell and contribute actively to revenue generation. It stresses the importance of customer satisfaction, helps to articulate the value of MyCO and gives tools for upselling and cross selling.
The sales team is not the entire company, but the entire company should act as a salesteam.
Modules
1
The value of MyCO
- What do our customers get from us?
- How satisfied are they?
- How can we improve the quality experience for our customers?
- What does MyCO stand for?
- Exercises
2
The offering of MyCO
- The offering of MyCO
- The corporate presentation
- The one minute elevator pitch
- Exercises
3
The Goldmine: our installed base
- How do we detect upsell and cross sell opportunities
- How do we sell those opportunities with the account managers
- Exercises
4
Commercial communication skills
- Customer oriented communication
- Questioning skills
- Argumentation skills
- Objection handling skills
- Closing skills
5